Terms and Conditions

Introduction

Welcome to Sarwah Innovatives! These terms and conditions outline the rules and regulations for the use of Sarwah Innovatives Website, located at https://sarwahinnovative.com/ . By accessing this website, you agree to accept these terms and conditions in full. Do not continue to use Sarwah Innovatives if you do not agree to all of the terms and conditions stated on this page.

Terminology

In these Terms and Conditions, Privacy Statement, and Disclaimer Notice, and all Agreements:

• “Client”, “You” and “Your” refer to you, the person accessing this website and compliant to the Company’s terms and conditions.
• “The Company”, “Ourselves”, “We”, “Our” and “Us”, refer to our Company, Sarwah Innovatives.
• “Party”, “Parties”, or “Us”, refer to both the Client and ourselves.

Cookies

We employ the use of cookies. By accessing Sarwah Innovatives, you agree to use cookies in agreement with Sarwah Innovatives Privacy Policy. Cookies are used to retrieve the user’s details for each visit and enable the functionality of certain areas to make it easier for people visiting our website.

Intellectual Property Rights

Unless otherwise stated, Sarwah Innovatives and/or its licensors own the intellectual property rights for all material on Sarwah Innovatives. You may access this from Sarwah Innovatives for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Sarwah Innovatives
• Sell, rent or sub-license material from Sarwah Innovatives
• Reproduce, duplicate or copy material from Sarwah Innovatives
• Redistribute content from Sarwah Innovatives

Revision Policy

At Sarwah Innovatives, we provide revisions depending on the package selected or proposal signoff. Customers can ask for multiple revisions, and we will revise their design without any additional charges provided that the design and concept remain the same. Revision Turnaround Time is 48 hours.

Fair Usage Policy

Since we offer unlimited revisions, to ensure you get the maximum benefit from our services, we define unlimited revisions as a maximum of Five (05) revisions per project. Beyond this, additional costs will apply.

Refund Policy / Money Back Guarantee

Our refund and cancellation policies are designed to provide maximum security to both the Client and the Company. The following terms apply if an order is cancelled, unless Sarwah Innovatives cancels or terminates your contract for a reason other than breach or non-performance:

• Discount Pricing or Bundle Price: Orders placed under discount pricing or as a bundle are provided with a no refund policy. If a project is cancelled under these terms, the client will be entitled to a company credit to be utilized for additional work for up to one year. The company credit will be provided at the regular price minus the number of days/months from the date of payment.
• Full Refund: Eligible for a full refund (less 10% processing fee) if the order is cancelled within Fifteen (15) days of placement, unless initial designs are delivered or revisions are requested within this timeframe.
• Before Initial Design Delivery: Full refund (less 10% service & processing fee).
• Within 48 hours of Initial Design Delivery: Eligible for a 66% refund (less 10% service & processing fee).
• Between 48-120 hours of Initial Design Delivery: Eligible for a 33% refund (less 10% service & processing fee).
• Post 120 Hours: No refunds, but contact us for any concerns for a possible resolution.
• After 30 Days of Inactivity: No refunds, reactivation will incur a fee.
• After Final File Delivery: No refunds.
• Website and Video Animation Packages: No refunds post-completion or deployment.

100% Unique Design Guarantee

You are entitled to a redraw if our designed logo significantly resembles another existing logo. Any resemblance will be coincidental, and Sarwah Innovatives will not accept responsibility or claims for compensation.

• Call Us: +1 817-254-4118 
• Email: info@sarwah innovative.com We will address your concerns as per our revision policy or initiate a refund approval process from our refund department.

Reactivation Policy

We do not entertain refunds if the client remains non-responsive for 45 days. However, you can email us to hold the project for personal reasons. Reactivation after 45 days of non-response requires an additional caution fee of $1,500.00.

Third Party Terms of Use

Your use of certain features may involve third-party services, requiring agreement to additional terms.

Customer Support

We offer 24-Hour Customer Support. Contact us at any time for assistance.

Delivery Policy

Design orders are delivered via the Account Area as specified in the Order Confirmation Email. Expect first logo samples within 24 hours by opting for our RUSH DELIVERY service for an additional $100 per hour.

Communication Policy

Only trust communications from our domain “[email protected]” or through our company line. Sarwah Innovatives is not responsible for any other communications.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website.